Product Responsibility
We maintain the highest safety and quality standards in our dedicated gluten-free facility.
Important Safety Notice
While we maintain a dedicated gluten-free facility, we cannot guarantee the products produced are free from any of the other 13 top allergens despite having strict cross-contamination protocols. We also cannot guarantee the grocery products are free from cross contamination during production, packaging or shipment of the goods to our store.
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Dedicated gluten-free facility with strict contamination prevention
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Regular ingredient supplier audits and quality checks
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Clear allergen labelling and ingredient transparency
Order Management
Flexible ordering system designed for your convenience while maintaining our production quality.
Collection Process
The responsibility is transferred to the customer during the online ordering process. It is your responsibility to review the allergen information supplied and ensure it aligns to your requirements. Upon collection a further review of the items collected should be carried out to ensure any discrepancies can be resolved immediately. Failure to collect three consecutive orders will result in blocks being placed on your account impacting your ability to order online.
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Review allergen information before ordering
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Verify items match your order at collection
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Report discrepancies immediately for resolution
Cancellation Policy
Flexible cancellation policy designed to accommodate your needs while respecting our production schedule.
Cancellation Timeline
Orders can be cancelled up to 4 hours before the agreed collection time. Failure to collect three consecutive orders will result in blocks being placed on your account impacting your ability to order online. Please notify us by email if you are no longer able to collect but past the cancellation window to prevent blocks on your account.
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4 hours notice required for cancellations
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Contact us via email for late cancellations and wait for confirmation.
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Account blocks for three consecutive missed collections
Privacy Protection
Your personal information is important to us. We collect only what's necessary for excellent service.
Data Protection
Information collected is used solely for order processing and customer communication. The sharing of personal details with external parties is limited to data storage, automated email updates and platform hosting.
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Order processing and collection coordination only
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Limited data sharing with third parties
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Secure storage and handling of all customer data
Terms of Service
By using our services, you agree to our terms of service and operating policies.
Service Agreement
Orders are processed first-come, first-served. Collection times are estimates and may vary based on daily production schedules.
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Orders subject to ingredient availability
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Payment required at time of order placement
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Collection within 3 days of ready notification
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Homebaked goods may appear different at collection. Image is for reference only.
Returns Policy
Due to the fresh nature of our products, we have specific guidelines for returns and exchanges.
Return Conditions
Items can be refused at the point of collection. However, should you leave the premise with the goods, this is accepting they are in good order. Any requests to return thereafter cannot be honoured due to liability concerns with the consumables unless under exceptional circumstances.
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Quality issues addressed immediately at collection
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Order discrepancies resolved on-site
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Refunds or replacements available for valid concerns
Additional Terms & Conditions
Important legal and operational details
Need Policy Clarification?
Contact us for clarification on any of our terms and policies