Information We Collect
We collect only the information necessary to process your orders and provide excellent customer service.
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Personal details (name, email, phone number)
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Order information and delivery preferences
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Website usage data through cookies
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Communication history for customer service
How We Use Your Data
Your data is used solely for order processing, customer communication, and service improvement.
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Process and manage your orders efficiently
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Contact you about orders and collection times
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Improve our services and website experience
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Provide customer support when needed
Data Storage & Security
We store your data securely using industry-standard encryption and access controls.
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Supabase-hosted secure databases with encryption
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Encrypted connections (SSL/TLS) for all data
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Restricted access to authorised personnel only
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Regular security audits and updates
Your Data Rights
Under GDPR and the Data Protection Authority (Jersey) Law 2018, you have comprehensive rights regarding your personal data.
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Access your personal data at any time
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Request corrections or updates to your data
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Request deletion of your personal data
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Object to processing or withdraw consent
Legal Basis & Detailed Information
Comprehensive details about our data handling practices
Legal Basis for Processing
We process your personal data based on: Contract (to fulfil your orders), Consent (for marketing communications if opted-in), Legal obligation (where required by Jersey law), and Legitimate interest (to improve customer service and prevent fraud).
Data Sharing & Third Parties
We do not sell or rent your personal data. We may share information with essential service providers (Supabase for data storage, Resend for emails, Vercel for hosting) and regulatory authorities if required by law. All third parties are contractually bound to protect your data.
Data Retention Policy
We keep personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax and legal compliance.
International Data Transfers
Your data may be processed outside Jersey by our service providers (e.g., Supabase). We ensure adequate protection through standard contractual clauses and adequacy decisions where applicable.
Cookies & Website Data
How we use cookies and similar technologies
Cookie Types We Use
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Strictly necessary cookies for site functionality
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Functionality cookies for user preferences
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Performance cookies for site improvement
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Security cookies for fraud prevention
Your Cookie Choices
You can control cookie preferences through our cookie consent banner or browser settings. Essential cookies cannot be disabled as they're required for basic site functionality.
Read Full Cookie Policy →Exercising Your Rights
How to access, update, or delete your personal data
Contact Our Data Protection Officer
For privacy inquiries or to exercise your data rights, contact us directly
We'll respond to privacy inquiries within 28 days as required by the Data Protection Authority (Jersey) Law 2018.
Jersey Office of the Information Commissioner
Further information on your rights can be found on the website of the Jersey Office of the Information Commissioner:
www.jerseyoic.orgMaking a Complaint
You can complain to the Jersey Office of the Information Commissioner (JOIC) if you are unhappy with how we have used your personal data.
JOIC Address:
2nd Floor,5 Castle Street,
St Helier,
Jersey
JE2 3BT
Changes to This Privacy Notice
We reserve the right to modify our privacy notice at any time, which will be updated and reflected on our website accordingly. We encourage you to review this privacy notice periodically to stay informed about how we protect your personal information.
Last updated: 5 November 2025